TEAM MEMBER
Melanie Aparicio
Paralegal / Case Manager
Melanie Aparicio is a receptionist at Cockayne Law, where she helps welcome clients and supports the firm’s daily office operations. She assists with communication, scheduling, and general administrative tasks while helping create a friendly and professional experience for everyone who contacts the firm.
About Melanie Aparicio
As one of the first members of the firm that clients may interact with, Melanie understands the importance of being welcoming, attentive, and helpful. She assists clients with their initial questions and helps direct their concerns to the appropriate member of the legal team. Her organized and approachable manner helps the office run smoothly and ensures clients receive a positive experience from their first interaction with Cockayne Law.
Qualifications & Experience
Education
- Certificate in Office Administration
- Training in Customer Service and Professional Communication
- Administrative Support Training
Professional Experience
Melanie has 5+ years of experience in reception, customer service, and administrative support. Her role at Cockayne Law involves helping manage front-office responsibilities and assisting with the daily flow of client communication. Her responsibilities include:
- Greeting and assisting clients
- Answering and directing phone calls
- Helping coordinate appointments and schedules
- Handling routine administrative tasks
- Relaying messages to attorneys and legal staff
- Supporting day-to-day office operations
- Helping maintain a welcoming office environment
Skills & Languages
- Client and visitor support
- Professional communication
- Telephone and reception management
- Appointment coordination
- Administrative organization
- Customer service
- Attention to detail
- Office coordination
- Team collaboration
- English
